Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: January 2025
Surrey Natural Foods ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our business.
Your Consent: By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Create an account on our website
- Make a purchase or place an order
- Book a consultation appointment
- Subscribe to our newsletter
- Contact us via email, phone, or contact form
- Participate in surveys, promotions, or contests
- Leave reviews or feedback
This information may include: name, email address, phone number, mailing address, billing address, payment information, date of birth, health information (for consultations), and any other information you choose to provide.
1.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Referring website
- Pages viewed and time spent on our site
- Device identifiers and mobile network information
- Cookies and similar tracking technologies
1.3 Health Information
When you book a naturopathic consultation, we may collect sensitive health information necessary to provide appropriate recommendations. This information is treated with the highest level of confidentiality and security in accordance with health information privacy laws.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer support
- Account Management: To create and manage your account, authenticate users, and provide personalized experiences
- Consultations: To provide naturopathic consultations and wellness recommendations tailored to your needs
- Communications: To send order confirmations, appointment reminders, newsletters, promotional materials, and respond to inquiries
- Website Improvement: To analyze usage patterns, improve website functionality, and enhance user experience
- Marketing: To send you information about products, services, and promotions that may interest you (you can opt-out at any time)
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
- Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These providers include payment processors, shipping carriers, email service providers, website hosting companies, and analytics services. They are obligated to protect your information and use it only for the purposes we specify.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on our website.
3.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. Cookies are small data files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality, such as shopping cart and authentication
- Performance Cookies: Help us understand how visitors use our site to improve performance
- Functional Cookies: Remember your preferences and personalize your experience
- Marketing Cookies: Track your browsing to deliver relevant advertisements
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality and your user experience.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security assessments and updates
- Access controls and authentication requirements
- Employee training on data protection and confidentiality
- Physical security measures for stored information
Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk.
6. Your Rights and Choices
Under Canadian privacy law, you have the following rights regarding your personal information:
6.1 Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate or incomplete. You can update your account information directly or contact us for assistance.
6.2 Withdrawal of Consent
You may withdraw your consent for us to use your personal information at any time, subject to legal and contractual restrictions. Note that withdrawing consent may affect our ability to provide certain services.
6.3 Marketing Communications
You can opt-out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us. You may still receive transactional emails related to your orders or account.
6.4 Data Deletion
You may request deletion of your personal information, subject to legal retention requirements. We may retain certain information for legitimate business purposes or legal compliance.
6.5 Account Closure
You may close your account at any time by contacting us. Upon closure, we will deactivate your account and remove your personal information in accordance with our retention policies.
7. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:
- The nature of the information and purpose for collection
- Legal, accounting, or reporting requirements
- Legitimate business interests
- Dispute resolution needs
When information is no longer needed, we securely delete or anonymize it.
10. International Data Transfers
Your information may be transferred to and stored on servers located outside of Canada, including in countries that may not provide the same level of data protection. When we transfer your information internationally, we take steps to ensure adequate protection in accordance with applicable privacy laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new "Last Updated" date. Material changes will be communicated via email or prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within a reasonable timeframe, typically within 30 days. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
Acknowledgment
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Your continued use of our services constitutes acceptance of any updates to this policy.